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  • Writer's pictureAllison Holland

Microsoft 365 & Teams

CDP can assist you with the transition to the latest software and capabilities.


As many people are aware Microsoft Teams is a feature of Office 365. Over the last several months, much attention has been focused on collaboration tools such as Zoom and Teams to better enable remote working environments. What many people may not be aware of are the telephony capabilities of these products. For example, did you know that you can use Microsoft Teams as your business phone system?

There are several ways to accomplish this based on your organization’s IT capabilities. In most cases additional licensing is required dependent upon your preferred method of integration. The next consideration how active your team will be in the day to day administration of voice services in the Team’s environment. In general, there are three options for most organizations to consider:

  • In house deployment – Customer is responsible for all telephone system design parameters, implementation, and post implementation support. Typically, larger enterprises choose this option.

  • Outsourced option – Customer works with an outside vendor to design, implement, and support the Teams voice environment. These are typically Microsoft partners.

  • Hybrid Option – Customer works with a UCaaS (VoIP) provider that has enabled Teams integration within their platform.

  • Each of these options has its advantages and disadvantages.

To learn more contact CDP at 215.343.5580

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