• Allison Holland

Accepting the New Normal

Updated: May 15

The "New Normal" is already the most overused term of 2020. It's a phrase many of us have heard on a daily basis... but what does it mean? The global spread of COVID-19 has forced millions to work remotely who were previously commuting to the office. To maintain business continuity, organizations are relying on remote worker tools now more than ever to stay connected. In some cases, this may be the first time your staff has had to communicate with one another in a decentralized environment. Many experts believe that this move towards remote work will be more of a permanent change, rather than a temporary one. A survey conducted by Gartner, a global research company, found that 74% of the 317 CFOs that were surveyed, plan to move their previously on-site workforce to permanently remote positions post-COVID 19.


- As businesses are planning for the return to normalize operations, what will the new normal look like for your business and is a full or partial transition to remote workers viable?

- What are the potential benefits to enabling a remote work environment?

- How can I be sure that my staff will remain productive remotely?


If you are considering shifting to or expanding your remote workforce, here are some considerations to ensure that your business runs smoothly, securely, and efficiently.



1. Secure and reliable internet connections

Many folks working from home are using internet services designed for residential use and your employee may be competing with other family members for bandwidth…sometimes at the expense of your employee’s needs and Another consideration is the security of the home network environment…hackers know your employees are working from home too! There are many cost effective tools available to enhance reliability and security for work at home employees.


2. UCaaS (Unified Communications as a Service)

Zoom, Teams, and more!We’re seeing these some of these services used by businesses, schools, government agencies and families even more during this situation. Transitioning to a UCaaS platform can provide all employees with the tools they need to function as a singular organization, regardless of location. Features that UCaaS services include are voice calling, meeting solutions (audio, video, screen sharing and web conferencing), instant messaging and much more. UCaaS can offer many benefits to users and customers alike including cost-savings, increased mobility, higher scalability, contact center features, SMS Text, Chat, analytics and integrations with many popular CRM and ERP platforms like Salesforce to improve user productivity and customer satisfaction.


3. Staff Productivity

There are many tools available to validate that your employees are not only working, but are working in a manner that is productive and efficient. These solutions are cloud based and track activity on other cloud platforms like UCaaS, Office365, Google, Team, Salesforce, CRM’s and more. Comprehensive historical and real time performance can be measured by employee, manager, department and more. These units of measurement can be a valuable resource to any organization to ensure their staff is not only utilizing their applications as intended but using them in a manner that translates into results.


Communications Deployment Partners is helping organizations like yours everyday navigate through our new world. If you're thinking about making changes to your technology plan or moving to a more long term work from strategy, please setup a no obligation, 15-minute session with one of our trusted advisors. 215-343-5580 or email us directly at solutions@cdpartnersllc.com


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