More than ever before, customers are choosing to interact with businesses via text message. SMS stands for Short Message Service and is commonly known as texting. It's a way to send text-only messages of up to 160 characters between phones. With SMS, your customers can communicate quickly and conveniently with your support teams, avoid calling queues, sitting on hold, and being transferred repeatedly – all situations that increase customer dissatisfaction. Plus, they have a text record they can refer to when your support teams provide detailed assistance or instructions. SMS opens up an essential communications channel so your businesses can accomplish more in a 24-hour period all while providing customers a higher level of convenience and productivity. If you are unsure if your messaging is getting through to your customers, now is the time to reassess. CDP partners with CoreNexa, Bubble by Broadvoice, Vonage, and many other partners that increase your productivity while improving your customer satisfaction and communications.