The retailer’s existing Managed Mobility Services (MMS) provider failed to meet the demands of their extensive tablet deployment across hundreds of stores. Outdated devices were limiting productivity and customer service, while their current Mobile Device Management (MDM) tools were not equipped to handle the complexity of the required deployment. Additionally, their low-cost tablet provider lacked the capability to manage a large-scale migration and offer ongoing support—a critical component for maintaining smooth operations across all locations.
The Solution: Comprehensive Managed Mobility Services
To address these challenges, the retailer sought a single partner with a full suite of reliable managed mobility solutions supported by industry-leading experts. The solution involved:
Tablet Deployment Management: An aggressive project plan was developed, including beta and pilot deployments before a large-scale rollout. Tablets were configured with a new, more accurate, and secure MDM, with support provided to users throughout the process.
Pre-Deployment Preparation: A pre-ship checklist ensured that devices were pre-loaded with the correct software, accessories, and user documentation, and pre-charged for immediate use.
Ongoing Support and Inventory Management: The solution included end-to-end support for devices in the field, such as cleansing and reissuing tablets recovered from terminated employees. Tablets and accessories were stored in a secure, climate-controlled facility, and tracking of devices, users, and spare inventory was maintained.
Results: A Successful Transformation
Within six months, approximately 5,000 devices were deployed, enabling the retailer to use tablets for inventory management, mobile point of sale, product training, scheduling, customer assistance, and more. Employees became more agile, informed, and responsive, significantly improving productivity and customer experiences. Executives gained visibility and insights through an inventory management portal and regular project reviews, contributing to the decision to renew the contract.
Our Expertise in Managed Mobility
CDP works with partners that provide comprehensive Managed Mobility Services, designed to optimize your business operations. From selecting the right devices to managing deployment and offering ongoing support, our network of experts ensures your technology infrastructure supports your business goals. Whether you need to streamline operations or enhance customer experiences, our solutions are crafted to meet the unique needs of your business.
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