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  • Writer's pictureAllison Holland

LABOR DAY & THE END OF SUMMER

The last holiday of the summer season is fast approaching… Its that time of year when the kids go back to school, autumn approaches, and we start thinking about the holidays! It’s also the time of year many organizations start planning for the next year… evaluating how our current technologies and technology partners help us or hold us back going into the new year. This is where CDP can help…whether your goal is to reduce or increase spend, improve your tech reliability, upgrade your IT support, help establish or review your cyber security plan or to vet out the latest technologies like Artificial Intelligence (AI) and where it fits into your environment, or hosted desktop, we have all the resources and expertise to help you achieve your goals. We’d be happy to setup a call with you to discuss how we can help. Please see below for some of the areas we can assist with for your planning: Time for an IT Checkup? Maybe it’s time to assess your organization's information technology (IT) systems, infrastructure, and practices to ensure they are functioning effectively, securely, and in line with your goals. Just like a regular medical checkup for a person's health, an IT checkup helps identify any potential issues or areas for improvement within your organization's IT environment. The goal is to identify any potential risks, inefficiencies, or opportunities for improvement in both your data and voice platforms…How about some AI with your voice?

  • AI-driven voice applications enhance and optimize various aspects of customer interactions within your voice communications platforms.. Contact centers are places where customer interactions, such as inquiries, support requests, and sales inquiries, are managed through multiple communication channels like phone, email, chat, social media, and more…and this technology is becoming more common for smaller businesses to implement. AI-driven applications bring automation, efficiency, and personalization to these interactions. These applications aim to streamline operations, enhance customer experiences, and improve overall efficiency by automating routine tasks and providing valuable insights.


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